This section should answer most of your questions about the care and maintenance of your new awning, canopy, or solar shades. However, never hesitate to contact your dealer for additional adivce, information, and service
Your shade product has been carefully made by our team at Craft-Bilt Manufacturing Company in Souderton,Pennsylvania. We are proud of our attention to detail, and we work hard to make sure you will be 100% satisfied with the strength and quality of our materials. We hope you will tell your neighbors and friends about Craft-Bilt.Thank you again for your confidence in us - we know you will enjoy becoming “our partner in shading the planet!”
Enthusiastic Employees...Flawless Performance...Delighted Customers
About the Fabric
Craft-Bilt awnings, shades and canopies are made with your choice of 100% solution dyed acrylic fabric, vinyl laminated 100% polyester fabric, or PVC coated polyester fabric. All of our fabrics are manufactured under the highest standards of quality and precision and are guaranteed for a period of five years against mildew, rot and excessive fading.
We take extreme care when we cut, sew, assemble, and ship your awning, canopy and shades. Your local dealer devotes great care to providing a trouble free installation. If you notice some variation in the properties of the fabric, please be assured that such variations do not affect the effectiveness, durability, value, warranty, or the ability to use the product.
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Light Discoloration and Dimpling
If the fabric has been folded or gathered in order for proper sewing or assembly to occur, you might see very light lines or indistinct marbling. This may be more noticeable on solid-colored fabrics and more obvious in bright sunlight. This is called “crazing” and does not affect the quality or durability.
The nature of 100% woven water repellent acrylic shade fabric accepts slight irregularities, such as fabric “slubs” and color shading as being distinctive characteristics of the craft industry from which it has evolved. These minor inconsistencies are embraced as part of the unique and individual charm and elegance of the fabric and do not affect the durability or shading properties.
Dimpling is a natural occurrence with products that use a roller tube. The hems and seams are tighter than the single layer panels. This sometimes causes dimpling next to the seams, hems, or the center of the fabric panel. This “dimpling” is natural to acrylic fibers and does not affect the quality or durability.
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Fabric Care and Cleaning
If you want to keep the fabric looking fresh, the fabric should be cleaned regularly before substances such as dirt, bird droppings or residue from your roof are permitted to accumulate and become embedded in the fabric. You can clean the fabric without removing it. Use a soft brush to remove any loose dirt, hose it down and clean with a mild natural soap like Ivory® Flakes or Woolite® in lukewarm water (no more than 100 degrees F.) Rinse thoroughly to remove all the soap. DO NOT USE DETERGENT. Allow the fabric to air dry before retracting. Do not allow water to puddle on the fabric.
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Gear Operation
Turn the gear with the supplied crank handle in one direction to extend awnings or lower shades. Turn in opposite direction to retract. Crank handle should be held at the same angle as the eyelet when operating. The crank handle may be removed when not in use.
Motor Operation
Refer to instructions supplied by the motor manufacturer. Note: Avoid thermal overload in the motor. Repetitive uses can cause the motor to overheat. The motor will disable itself for a 15-20 minute cooling period, rather than allow itself to be damaged by excessive heat. This is a designed-in safety feature.
Opening Your Awning
The lateral arms will be flexed, but locked, at the elbow when fully extended. This is normal. They will never fully straighten out. Trying to do so will damage the awning. When you open your awning, be careful not to roll the fabric out past the gear stops where the elbows lock out and the fabric begins to sag. If this happens, roll the awning back until the fabric becomes tight again.
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Retracting the Awning
Retractable awnings are intended as protection against sun only. Do not use in strong wind, rain, hail or snow. We recommend that patio awnings be and remain retracted in wind speeds of 20 mph or greater. Do not allow twigs or leaves or any other solid debris to be rolled up in the awning. When retracting, do not jam the front bar tight against the rolled fabric. The fabric should always roll off the top of the roller tube and never from underneath. If that should happen, please contact the authorized dealer who installed your awning.
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Framework
The aluminum components have a durable finish and the joints are self-lubricating. Your product is
designed so that maintenance is not normally required. However, it is a good idea to hose off the framework and wipe it with a soft cloth at the start of the outdoor season. Lubricate the moving parts yearly with a dry silicone spray lubricant to maintain optimal, quiet operation. If unusual creaking occurs when operating, try lubrication before calling your dealer. The most prevalent place where an awning needs lubrication is at the end of the roller tube, on the side opposite the motor or gear. A bit of spray lubricant on the axle/ bushing at this point eliminates almost all squeaking noises. Be sure to keep the spray away from the fabric.
We hope your shade products will get lots of use. So it’s a good idea to check the mounting bolts and screws and make sure they haven’t come loose over time. Give them a once-over before winter storage, or when you begin the outdoor season. If you discover a problem and aren’t sure how to tighten loose attachments on your own, schedule a maintenance service call from you dealer. Preventive maintenance is always well worth the cost of the service call!
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Winter Storage
Retract the awning or canopy for winter. If your awning has a hanging valance, remove it by sliding it out from the front bar. Put it in a well ventilated dry area where it won’t be bothered by squirrels or mice. Don’t store it in a plastic bag as this will trap moisture and could produce mildew. For illustrated instructions on how to remove the valance for winter storage, click on Ask The Expert, and let us know which model you have!
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Frequently Asked Questions
What should I do if I have questions about the motor?
Shade products come with a variety of motors. Refer to the operating instructions that came with your shade product from the motor manufacturer. Check the website, or call the manufacturer’s customer service department.
Can I order matching awnings for my windows?
There are a variety of retractable and stationary awnings and canopies for windows, doors, porches and balconies. Contact your dealer for more information.
How can I remove a stain on my awning?
Clean stains immediately with soap and water using a soft brush or cloth. Use a brush with soft bristles. Hard bristles can damage the fabrics topical coatings. For stubborn stains, soak the fabric with a solution of no more than ½ cup of non-chlorine bleach and ¼ cup of natural soap in a gallon of water at approximately 100 degrees. Rinse thoroughly in cold water to remove all the soap.
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Things To Watch Out For
- Don’t leave your awning out in the rain. Rainfall will collect in the fabric and stretch it permanently.
- Don’t leave your awning or retractable canopy out in windy conditions.
- Keep birds from nesting in the mechanism.
- Don’t barbecue under the awning or canopy.
- Don’t use detergents, stain removers or abrasive cleaners.
- Don’t allow the awning or shade fabric to roll back under the tube.
- If you unplug your motor or have a power surge or failure, you may need to re-set the limits on your motor. Call dealer for assistance.
- Do not try to fix a malfunction yourself. Call your dealer for assistance.
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Information about your Light Bar
Where can I find replacement bulbs for my light bar?
The light bar uses standard T-5 fluorescent bulbs available at home centers and electric supply stores.
How do I replace the bulb in my light bar?
Unplug all power to light bar and awning. Switch off the main circuit breaker and let bulb cool for 15 20 minutes. Using a screwdriver, loosen and remove all screws securing the end cap and plate on the front bar of the awning. Remove end cap and plate. This will give you access to the light bar protective lens cover.
Remove light bar protective lens cover out of the side of the awning by pulling and sliding the lens cover out of the front bar track. Set lens cover aside. This will expose the T-5 light bulbs and give you access for removal. Remove the old light bulb from the fixture by rotating the bulb 90 degrees and align bulb pins with fixture opening and pull outward (gently).
Remove the new replacement bulb from packaging and align bulb pins with fixture opening and push gently into place until properly seated. Rotate bulb 90 degrees to lock into place. Reattach end cap and plate with screws and tighten with screwdriver until snug. Visually inspect light bar to make sure there are no visible signs of problems, switch on circuit breaker, plug in awning and light bar, and test. Contact your local dealer for service if problems persist.
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